Teams: Controlling Incoming Calls

Teams: Controlling Incoming Calls

Need to forward your calls, or have someone answer while you’re away? Want a special voice mail to play automatically when you’re out of office?  Tired of a vendor calling you all the time trying to sell you a server? .  You can accomplish all these things yourself through the Teams app’s Settings:

  1. In Teams on your desktop, tap on your picture/initials and tap “Settings”

  2. Tap “Calls” and make your changes.  Once done, tap the X in the upper left to close (settings are saved automatically)

What do all these options do?

  • Call answering rules:  Choose what happens when a call comes in (whether it’s on your desk phone or Teams app)
    • Calls Ring Me will let calls come in
      • Want to ring multiple people? You can set “Also Ring” and add a person or cell phone that receives your calls at the same time you do. 
      • What happens when you don’t answer?  Set “If Unanswered” to go to Voice Mail, a cell phone, or a person
      • Can’t get to the phone quick enough?  You can adjust how long a call will ring before it gets redirected (20 seconds is the default)
    • Forward my calls will send your calls elsewhere without ringing you
      • You can choose to send calls directly to Voice Mail, to ring another person, or to be forwarded to a cell phone.
  • Voicemail: Adjust settings around your voice mail, including recording a greeting and setting special “out of office” phone greetings
  • Ringtones: While these ringtones are only for the Teams app (not for your desk phone) you can set special ringtones for calls that are forwarded or made directly to you. 
  • Block Calls: You can choose to block calls without caller ID (sometimes a sign of a spammer), or manage a number you originally blocked. If you need to add someone to your block list, exit the settings panel and go to your call history list.  Tap the three dot (…) icon and choose Block Caller.


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