· Communication Teams – Overview & Directory
· Leads for the firm in general or needing a legal service that you do not provide: PNC/Referral Form
· Requesting/scheduling/documenting a consultation for yourself or an attorney you are working with: PNC/Referral Form
· Rescheduling/Cancelling/Referring consultations with at least 2 business day’s notice to PNC: e-mail Leads@gravislaw.com
· Emergencies (last minute consultation cancellations/reschedules less than 2 business days before appointment): Send an instant message to the “Communications Squad” via the Teams Channel
· Interpretation emergencies: Send a Teams Direct Message Emaline Modahl or send an instant message to the “Communications Squad” via the Teams Channel @EmalineModahl
· Feedback/error reporting: E-mail Emaline Modahl AND Randi Johnson
Client Service Coordinators (CSC) Team – Client Services Coordinators handle calls only from Potential New Clients (pre-consult)
Client Relations Specialist (CRS) Team – Relations Specialists handle calls from current/former clients, opposing parties, court staff, and anyone else generally who is not actively seeking legal services.