Resource: Inclusive Communications

• Related Articles

• Communications - Client Services Coordinator Team SOP Manual

  CSC Operations Manual Most recent version Sept 2024

• Communications Team Contact Directory

  Points of Contact for Communications Team Updated: Sept 2024

• Communication Teams – Overview & Directory

  · Communication Teams – Overview & Directory · Leads for the firm in general or needing a legal service that you do not provide: PNC/Referral Form · Requesting/scheduling/documenting a consultation for yourself or an attorney you are working with: ...

• Referral/PNC Scheduling Form

  Overview: Procedure manual for the attorney and Communications team for when an attorney (or support staff) schedules their own consultation. This breakdown the responsibilities of each team as well as a step-by-step guide. Revised: 11/29/2022

• Unscheduled Callers Procedure for Front Line Phone Teams - OAs and Comms Coordinators

  In an effort to consistently and efficiently direct unscheduled callers, please keep this spreadsheet handy. Note: PNC - Potential New Client; OC - Opposing Counsel; OP - Opposing Party; Ofc - Office; Txf - Transfer If you see an error or have a ...