We in Technology & Innovation get questions regularly about headsets, so I compiled a few resources.  Take a look: they might save you some embarrassment in your next Teams meeting!

Read up on your device

• Jabra Elite 65t Earbuds
  
• Jabra Stealth UC One Ear headset
  
• Jabra Evolve 65 over ear headphones

Did you know many Jabra headsets can pair with multiple devices?  Pair yours with your smartphone, and take calls from both devices!

Update your device

Even small devices like headsets have computers inside them – make sure you update them regularly!  If you have a Jabra headset/earbuds, you can do the following:

1. Open Company Portal and install the latest copy of “Jabra Direct” from the Gravis software store.  (Never installed software from Company Portal?  Read how to in the KB)
   
2. Plug your headset or earbuds case into your computer’s USB port and start the Jabra direct app
   
3. In Jabra Direct, select your device.   If there is an update, you’ll see a yellow “Update now” button.  Click that to open the Updates window
   
   
   
4. Under Devices you’ll see a list of all devices and what needs an update.  Click “Update” on each and wait until they’re fully updated before going to next device.  (Note: Some headsets have multiple devices, like the case of earbuds or a special Bluetooth adapter)
   
5. Follow any instructions that pop up to complete the update. 

Know some Windows Tricks

• Windows and Bluetooth aren’t always the most harmonious pair.  And each time you dock your computer, turn on a monitor, or connect a headset, you’re likely causing Windows to connect to a new audio device.  We have a few tips to pick the correct device: Learn how to change your sound output device in Windows and Teams
  
• If you click the Action Center Button (to the right of the clock) 
  , you can pull up some quick access controls for Windows 10. One will show you if Bluetooth is currently turned on, and if it’s currently connected to a device.  If it’s blue but “Not connected” your headset is not talking to the computer.
  
  
  
  
  
  (If you only see 4 buttons, click Expand to get the full list)
  
• Have a backup plan:  It’s always frustrating when a battery didn’t charge or something starts acting up.  If you’re on a laptop, you can plug in those older wired headphones with a mic that you likely got with an old cell phone (they’re also $10-15 at Target/Walmart).  Or, if you’re normally working in an enclosed office or from home, you can always switch to speakerphone on the laptop (make sure the laptop is open to reduce the chance of echoing)