There actually two settings that need to be checked. For appointments that are being created directly through Outlook, we need to check Outlook’s settings, and for appointments made through Acuity, (i.e. consultations) we need to check a setting through Acuity. I’ve included instructions on how to edit those settings below:

For Outlook:

1. In the Outlook App, Click on File
2. Click On Options
3. Click on Calendar (The Third from the top)
4. Make sure that Default Reminders is checked.
5. Have them edit the Default Reminders Time to their preference

This will make sure that every new appointment in Outlook will have a Default Reminder, This generally is already on and set for 15 mins.

For Acuity:

1. Go to Acuity.com
2. Click on Sync with Calendar Settings
3. Click on Outlook Office 365
4. Scroll to the very bottom and click on the bubble for the Default Reminder Settings.
5. Have them edit the Default Reminders Time to their preference

This may not be turned already but will do the same as Outlook. Both will cause the Reminders window to pop up at the designated time before the appointment.

If you someone needs help going through either of the settings let IT know and they can assist!