Tech Help's Operating
Hours are Monday through Friday: 8 AM PT to 5 PM PT.
Q:
When should I call the Tech Help Phone Queue?
A: If
you have an urgent technical issue with no workaround available, or you just
need to talk through a problem with someone, call us at the phone number listed
above!
Q:
When should I submit a ticket?
A: If
your issue isn't stopping your work, is just a minor annoyance, or you have a
complicated problem with a longer description, send us a ticket by either
emailing us at the address listed above or filling out a ticket form online!
(also listed above)
Q: I
already submitted a ticket, but I need a more urgent response. What should I
do?
A:
Visit our brand-new Tech
Help Teams Channel and post a message there with your ticket number!
This channel is monitored by all Tech Help staff to provide prompt assistance
for urgent issues.
Q: When
should I just reach out to a T&I member directly on Teams?
A: If
you are already working on a project or issue with someone, feel free to reach
out to them directly. Otherwise, please refrain from emailing new issues
directly to individual T&I staff or via Teams. Without a ticket, especially
as our team grows larger, your issue may fall through the cracks.
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